Start Anywhere. Continue Everywhere.
Customers do not need to restart when the channel changes. Continuity is the product.
Platform
One Customer. Multiple Channels. One Connected Experience.
Communication becomes more powerful when channels work together.
commsIQ enables enterprises to connect SMS, WhatsApp, RCS and Voice to create consistent customer experiences throughout the lifecycle. Customers do not think in channels. Neither should your communication strategy.
SMS → WhatsApp
Start with reach. Continue with conversation.
RCS → Voice
Start with rich discovery. Continue with human assistance.
WhatsApp → Voice
Start with automation. Escalate complex requirements to an agent.
Voice → WhatsApp
Complete the conversation and send payment links, documents or confirmations digitally.
Example Journey
SMS / RCS personalised communication → WhatsApp interaction → Voice agent → Conversion → SMS / WhatsApp confirmation. One customer. One connected journey.
- Reach at scale
- Engage with conversation
- Converse with intent
- Convert to outcome
- Retain with follow-up